by Joye C. Anestis
At PBB, we have spent considerable time writing about empirically-supported treatments (ESTs) for various psychological disorders. One of the goals of PBB is to help disseminate ESTs, both to practitioners and consumers. General awareness that such treatments exist is perhaps the first step in promoting more wide-spread use of ESTs. A second step, however, is to determine the best ways to deliver treatments in order to reach the most potential clients. Theoretically, if ESTs can be provided in easily accessible and cost-effective manners, this will increase their appeal above and beyond the fact that they possess a rich background of empirical support. Of course, face-to-face psychotherapy has been the dominant treatment model for decades - and thus the majority of research on ESTs has focused on in-person interventions. But is it the best way to provide psychotherapy? Are there other treatment modalities that might work as well? Today, I begin a series of articles delving into alternative treatment delivery protocols for a variety of mental illnesses. And since PBB is using the internet to achieve its goals, I thought it appropriate to begin with online interventions.
As you can perhaps imagine, the provision of therapy via the internet is simultaneously an amazing, forward-thinking idea and one fraught with potential problems. Online provision of treatments cuts costs and makes treatment available to a massive audience that may not otherwise be able to access it. On the other hand, internet therapy raises a host of concerns about ethics, confidentiality, licensing, and client safety. There seem to be two distinct type of online interventions going on, and I will focus on each in turn.
What most people think of when contemplating e-therapy involves the use of websites, video conferencing, e-mails, instant messaging, etc. It appears that this type of online therapy is similar to more traditional psychotherapies in that a client is communicating with a therapist, perhaps in real time. The qualifications of these individuals, the types of therapy conducted, and the amount charged vary greatly, making it difficult to determine the safety and utility of these services. A 2000 survey of online practitioners by Maheu & Gordon noted that 78% (n=12) of their international respondents and 93% (n=37) of their U.S. respondents reported being licensed or certified (the overall sample size was 56), and these practitioners reported
being trained as psychologists, psychiatrists, counselors, pastors, social workers, and others. This is the common trend in e-therapies...individuals with a variety of training backgrounds and theoretical positions are providing them. Some offered services for free, others charged a variety of rates. Some only communicated with individual consumers on a one-time basis, whereas 50% provided 1-15 sessions. Perhaps most interesting to me (and most important for consumers) were the respondents' admissions about adhering to licensure regulations, confidentiality, and client safety. 78% of respondents indicated that they provided services to people living in a state other than where they were licensed, even though a psychologist must be licensed in each state where he/she provides services. In a 2003 study by Heinlen et al., 82% of the psychologists whose websites they assessed claimed to be licensed but only 34% noted in which state(s) they were licensed. This is an issue that the legal system has yet to effectively iron out. Each state differs on its telemedicine laws. The California Board of Psychology is a great example of a state that is clear about the role of licensure in providing services via the internet.
Perhaps even more shocking, only half of the respondents in the study mentioned above had made any arrangements to deal with a sudden crisis (a similar rate was found in the Heinlen study). Suicide is a fact of the provision of mental health services, and it is imperative that every therapist, regardless of theoretical beliefs, be prepared to care for and deal with suicidality in clients. To be unprepared is unethical and dangerous and leaves the therapist wide open for significant legal problems and the client without a safety net in a moment of crisis.
Only 48% used a consent form before providing any online service, even though informed consent for therapy is required as part of ethical practice (see the APA Ethical Principles of Psychologists and Code of Conduct for more information). A similar finding was reported by Heinlen et al. (2003). Finally, confidentiality of clients is a primary concern. HIPAA protects the privacy of all medical information, including psychotherapy, and applies to records obtained via the internet. Heinlen et al. (2003) reported that only small numbers of the sites they reviewed discussed procedures to protect communication (27% encrypted communication. 30% gave clients passwords or user identification numbers to protect privacy). Additionally, ethical guidelines require clients to be informed at the onset of services that confidentiality can be broken if certain circumstances (cases of abuse of children, the elderly, or the disabled; clear suicide or homicide risk; court order by a judge). Only 39% of the sites reviewed by Heinlen et al. delineated these situations.
As you can imagine, very little research has been done on this type of online therapy, as the large variability inherent in these sites does not lend itself to standard research practices. Furthermore, many (but not all) of these therapists do not hail from a training background that promotes research. However, my take-home point here is not that online therapists are unethical and charlatans. I focus on the potential negative side of online therapy because I believe the need to protect potential consumers from those without appropriate training and safeguards is of utmost importance. That being said, there are numerous legitimate providers of mental health services online, providing much needed access for many people who live in remote locations or are unable/unwilling to seek in-person treatment. As a field we are still learning to incorporate technology into our approaches, however, it should be noted that the comparability of e-therapy to traditional therapy has yet to be satisfactorily established. If you are seeking a therapist via the internet, the Association of State and Provincial Psychology Boards offers guidelines to help to identify a legitimate therapy provider. If you have an online therapy practice or are thinking of developing one, there are a number of resources to help you do so responsibly. Check out:
- Volume 40, Issue 1/2 of Psychotherapy: Theory, Research, Practice, & Training
- the International Society for Mental Health Online
Earlier, I mentioned that there are 2 schools of thought in online psychotherapy. The second type of e-therapy involves the adaptation and subsequent testing of ESTs into an online format. These often involve the provision of psychoeducational materials and assessment instruments online and the use of a structured intervention for a specific illness. These online protocols seem to rely less on direct interaction with a therapist and instead are more self-help in nature. Other protocols utilize things like therapist-facilitated discussion groups and chat rooms. Since a significant amount of research has been conducted on these treatments for specific mental illnesses, subsequent installments of this series will focus on treatments for different clusters of disorders (e.g., eating disorders, addiction). Look for these upcoming articles soon.
Joye Anestis is a doctoral candidate in the clinical psychology department at Florida State University.























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